HEART OF THE CITY GUIDES 

The Heart of the City guides welcome and assist visitors around the city centre whether it be by foot, or by Segway. Up to 8 guides work up to 6 days a week in highly visible uniforms. Their role is to welcome visitors to the city centre, help them to find their way around, and direct them to the city's shopping, restaurants, attractions and entertainment. The team greet every cruise ship, and take an active role when big events are on in the city.

The team also report issues on the street, such as illegal dumping or broken street furniture, disorderly behaviour and have a direct line to both Auckland Council and the City Watch Security Team.

Running for 10 years, the programme has received positive feedback from visitors to our city. The current team leader, Werner, has been with the team for the last nine years and has a depth of knowledge about Auckland City. Werner is very passionate about the City and is dedicated to helping visitors find their way around.

Today, for the first time we travelled by train into Britomart. We were a little lost and were approached by a hot city representative who was most helpful, friendly and full of local knowledge of central Auckland area. Long may it continue! (Auckland Tourist, April 2012)